Refund Policy

 

In order to return a product: you have 14 days from the date of arrival of your purchase. 

To proceed, please send us a message at hello@officalislandgirl.com

Any refund will only be accepted when the item is in perfect condition with its original packaging. Please send the products you want to return to the address below:

 

TAG MARKET e.U.

(Inh. D.Lewis)

Lichtentalergasse 16-18/1/25

1090 Vienna 

Austria

 

We recommend you to send the package with a tracking number to avoid any ‘lost in transit’.

Once we receive your parcel and ensure the product is in good condition, we will refund you the money of the product through the same payment method you used (except shipping cost).

We do make an exception for goods, that have been delivered in a damaged condition via delivery process through the delivery company (postal service), or broke in-between the 14 days of receiving your parcel - in these cases, return shipping costs are complimentary by ISLAND GIRL, if you wish to return item(s).

Please download the RMA form (Return Merchandise Application) and fill out all the necessary information related to your exchange or return and send it with your parcel.

(download form ENGLISH)

Please note that we do not offer refunds for customised and made-to-measure ISLAND GIRL products or sale items unless the item is damaged upon arrival.